FAQs (Frequently Asked Questions)


Products & Features


Who uses the CostX® range of products?

The CostX® range of products are used around the world by companies large and small from a diverse range of construction professions, who need to estimate and takeoff from plans. Some of these include:

  • Quantity Surveyors
  • Commercial Builders
  • Residential Builders
  • Subcontractors (Walls & Ceilings, Roofing, Landscaping, Flooring, Structural Steel, Shopfitting & Interiors, Concrete & Masonry, and more)
  • MEP (Mechanical, Electrical, Plumbing)
  • Civil
  • Oil & Gas
  • BIM Managers

And even more. To see more details on CostX® use by different industries, please visit our Industries page. You can also view some quotes, testimonials and case studies from customers here.



What is the difference between the products?

We offer four main products to customers: CostX®, CostX® 2D, CostX® Takeoff and CostX® Takeoff 2D to suit your requirements. Below is a comparative table showing the main feature differences:



We also offer two free products. CostX® Viewer can be downloaded onto any Windows computer and will allow the user to open CostX® files and view them, without making changes. CostX® Educational is our special educational version for lecturers and students.



Can I upgrade between different products?

This is certainly possible. For example, if you purchase CostX® 2D now, then later decide that you want BIM, we will allow you to upgrade to CostX®. There is no need to buy an entirely new product if you don’t wish to!



What are the licencing options and what are the differences between them?

CostX® has a variety of flexible licensing options to suit your different needs and scenarios:

A standalone licence gives unrestricted access to CostX® and it is licensed to an individual computer.

A network licence is best suited for companies that have multiple users of the software. This enable employees to share a set number of licenses via your server, making it the most cost effective solution.

A portable licence is stored on a dongle or USB key. It can be used with both standalone and network configurations.



Does the product come in metric or imperial?

In CostX®, you can easily switch between both metric and imperial versions.



What type of file formats can I use with CostX®?

Please refer to the following diagram.



For file types not listed on this diagram, send in a sales enquiry here and we can investigate further!



Can I book in a demonstration?

Certainly! We offer free web demonstrations with our worldwide network of Product Specialists, all certified Quantity Surveyors and Estimators. Please send in a sales enquiry here and we would be happy to arrange this. Booking in a demonstration at your offices may also be possible, but this would depend on your location and proximity to one of our offices.



Can I have a trial?

Contact us here to discuss options for trials and rental licenses.





How much does it cost?

It’s hard to give an exact cost, because pricing is determined by a number of factors. For example, would you want to use BIM or just 2D? Do you need estimating spreadsheets and report generation? Would you want to buy 100 copies or just one? If you send in a sales enquiry here, we’ll be able to send you through a quote that will meet your requirements.



What else is included with my licence purchase?

As well as receiving the licence, you’ll also have access to a huge range of documentation (Introductory & Advanced Manuals, Progress Flowcharts and more), plus sample files and free phraseologies. Also on our website, we have free training videos here and our CostX® Coffee Break webinar series here.



Do you purchase or rent a licence?

There are options for both available, for maximum flexibility to support your business. Generally we recommend a full purchase because it saves money over time, and means you don’t have to keep renewing. If you purchase, you have no yearly renewal costs except your optional annual maintenance renewal. But please contact us and we can give you further information.



How can I purchase?

Just contact your local office or send in a sales enquiry here and our dedicated sales team will be in touch!



Support & Training


What does annual maintenance include?

We offer an annual maintenance program, which almost all our new users choose to take on. An annual fee of 18% gives you off-site support, as well as all new releases of the software. Receiving free releases of the software when they become available means you’ll always be up-to-date with the latest technology, and compatible with all other versions of the software.


Our support team works closely with our development team, so if you have any suggestions for new features please let them know and it will be considered for a future release.


For more information on maintenance inclusions, please click here.



What support is available?

Off-site support includes both email and phone support. By dialing into any Exactal phone number (local numbers available for Australia, Hong Kong, Ireland, Malaysia, New Zealand, Singapore, United Kingdom & USA) our worldwide team of Product Specialists and Support Engineers are on hand to help at all times. Our Support email is also monitored by team members worldwide covering 24 hours of each day.



How long does it take to install?

Not long at all! When you purchase a licence, you are sent comprehensive download details that you can easily follow to install on your computer. If you have any problems with the install, just call our dedicated support team as they would be happy to help.



Does CostX® work on a Mac?

Using CostX® on a Mac is easy! While the construction industry is still predominantly Windows based, you can run Windows on a Mac by either booting to Windows using Apple’s Boot Camp or running in a virtual machine using Parallels or VMWare.



What training options are available?

To ensure the success of your CostX® investment, we provide a number of comprehensive training programs to suit all budgets and requirements.

We have developed three standard training courses to suit the skill levels of participants:

  • Introduction to CostX®
  • Advanced CostX®
  • CostX® BIM & 3D Measurement

Each of these courses can be presented either Onsite at your office for a more personalized approach for a larger group or can be accessed Online for a more economical and flexible option. Click here for more information regarding Online training, or contact our sales team here for more information on Onsite training.





Can I be a reseller of CostX®?

We sell direct to all areas except Africa (Our African reseller is ACE Solutions) and Vietnam (Our Vietnam reseller is TPP Technologies). We are not looking for any resellers in other areas at this time.



CostX® Support

Video Demos

Product Family

CostX® Training

CostX® Viewer

CostX® Educational